PROGRAM OVERVIEW
Our Desktop Management Program was developed to provide consistent maintenance and review of the desktop computing devices that have become so critical to the productivity of your business and your employees. Any failures in these types of business equipment can cripple an employee and the business functions that rely on their performance.

This program is organized to establish regular intervals of review to determine the overall system health of each device, including system resources, application updates, security updates, and virus protection updates. The goal of the program is to minimize errors, prevent system failures, and sustain the integrity of the entire network.

Desktop Computing
The engineering team at Cornice Networks is highly skilled and experienced in working with a variety of computer platforms. Each computer and peripheral device will be catalogued and an asset inventory created. This inventory data is updated upon conclusion of each periodic review.

Application & Patch Management
From operating systems to office applications, release and security updates are published frequently. These updates or "patches" are intended to correct security and other issues. An integral part of our management program is to maintain the applications and integrity of each computer by reviewing and installing these updates.

Virus Protection
In addition to patches and application updates, virus definitions are updated as new viruses are discovered. At times, anti-virus application engines are also updated. Each review includes updating these definitions and engines on every machine to ensure the most current defenses are installed and running properly.

System Health & Error Resolution
Cornice Networks evaluates each computer to monitor its usage and system resource availability; hard disk capacity, memory requirements, and user profiles. We include status updates and recommendations to upgrade these components when appropriate.

Activity Reports
To assist you in making appropriate business decisions, Cornice Networks provides you with plain English management reports at the end of each maintenance cycle that clearly defines:

- what was found,
- the impact of those findings,
- what action was taken, and
- our recommendations for further actions, if necessary

EXPERTISE
Cornice Networks maintains an experienced and educated team of network engineers. Our team has worked with a wide variety of hardware devices and software applications. Our expertise with branded computing devices, general office applications, and specialized financial services applications is diverse.

ENGAGEMENTS
The Desktop Management Program is intended to be an ongoing management and support service. Most of our clients engage us on an annual basis to perform these services at quarterly intervals. For some businesses, monthly or semi-annual intervals may be more appropriate.

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